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Product Manager (m­­/­­f­­/­­d) Customer Journey - Focus Start-ups 20.01.2023 UnternehmerTUM GmbH Garching
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Product Manager (m/f/d) Customer Journey - Focus Start-ups
Garching
Aktualität: 20.01.2023

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20.01.2023, UnternehmerTUM GmbH
Garching
Product Manager (m/f/d) Customer Journey - Focus Start-ups
Responsible for the customer journey experience of our target group start-ups, defining touch points as well as all related internal processes Defining goals, strategy and KPIs in collaboration with an internal group of business experts Driving internal exchange and alignment about customer and tool strategies Helping to optimize the customer journey across all channels and tools together with internal stakeholders (Marketing, IT, etc) Internal and external user research and requirement management Creating user stories, managing and prioritizing a backlog for the related tool stack (Salesforce, Websites - Craft CMS, Mailchimp, Typeform etc.) Driving the implementation with external agencies and developers Autonomy and scope for decision-making in our self-organized and committed team
Degree in Management, Computer Science, Media or related field. First Experience as a Product Manager in an agile environment Good understanding of a start-up's development stages and its needs. Data-driven mindset and strong organizational skills with ability to prioritize. You approach new challenges proactively and independently and always look for innovative ideas, product trends and creative problem solutions. You have a sound understanding of the tool development process. Especially experience with web development, marketing tools, CRM (Salesforce), email outreach and data submission is welcome. Strong communication and interpersonal skills to liaise with multiple stakeholders from various backgrounds in a complex and dynamic environment. Fluent in Englisch (verbal and written); German on basic conversation level essential Unlimited access to the UnternehmerTUM MakerSpace

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